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VoIP has become commonplace in recent times, both in business and as a personal communications tool. The benefits are such that it becomes a no-brainer for […]

An intelligent call center software solution offers a wide array of features. In some cases, a single feature has sub-features to offer. In today’s article, we […]

Live call monitoring, also known as real time call review or monitoring, platform is one of the most effective tools for supervisors to review the calls […]

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume […]

VoIP for Business has become commonplace in the business and personal marketplace.  Most businesses use it, bringing them many benefits.  The increases in Increased remote working and […]

VoIP has become an essential part of most business communications strategies. It gives real operational cost benefits, and improves business operations and public image. Part of the […]

Integrating social media into call centers has the potential to bring about substantial enhancements in customer engagement, issue resolution, and the generation of real-time insights. These […]

Integrating Microsoft Teams with Unified Communications (UC) and Contact Center (CC) platforms can be a game-changer for businesses. It streamlines communication, boosts collaboration, and enhances customer […]

Now that VoIP is commonplace in business, the focus has moved from implementation to management, particularly the management of VoIP Quality.   The concept is simple. VoIP traffic […]