• Log in
• Use a web browser and enter the login link.
• Enter the provided User and Password information.
• Select Sign me in.

Homepage UI #

• This page will display all extensions of the company.

Create a new Web Account #

• Select User Management Tab – Select Web Account – click “Add New”

• Enter the necessary informations

• Username : System login name. ( Mandatory )
• Password : Login password. ( Mandatory )
• First Name & Last Name ( Optional )
• Role : In the following order ( Supervisor Group > Admin Group > Reception Group > Agent Group )
  • Supervisor Group : Supervise the entire company.
  • Admin Group : Listen to the company’s recordings.
  • Agent Group : Listen to an agent’s recordings.
  • Reception Group : Not used
• CRM User ID : Leave blank
• Extension : Specify which agent when creating Agent Group permission.
• Select OK to create.

	Supervisor Group	Admin Group	Agent Group
Extension creation	✔	✖	✖
PIN creation	✔	✖	✖
System configuration	Follow Me Call Group Create IVR Edit incoming calls Create Anouncement Greeting line upload Set up Time Condition Create Queues BlackList	BlackList	✖
Calls report	Outgoing calls Incoming calls Internal calls Answered calls in Call Center Unanswered calls in Call Center Agents not picking up calls in CallCenter	Outgoing calls Incoming calls Internal calls Answered calls in Call Center Unanswered calls in Call Center Agents not picking up calls in CallCenter	Outgoing calls (According to Agent login) Incoming calls (According to Agent login) Intercal calls (According to Agent login)

Extension creation #

• At User Management tab – Select Sip Endpoint then select “Add New”

• Endpoint : extension number ( from 3 đến 4 digits ) ( Mandatory )
• Name : User name or number similar to Endpoint ( Mandatory )
• Password : Extension password ( Mandatory )
• Outbound Caller ID : Select outbound call number for extension ( Optional )
• Time out : Extension’s ring time ( example : 20 seconds) ( Optional )
• Account Code : Extension’s PIN code ( Optional )
• Pickup Group : Group to pickup calls ( Optional )
• Record : Enable/Disable voice recording ( Optional )
• VM password : Voice recording password (Mandatory )
• Select OK to create.

Note : If you want to change the Extension’s password you just need to Edit the password section above.

PIN Creation #

Step 1: Log in to your account.

• Select User Management -> PIN.

Step 2: Select Add New

Step 3: Enter the required informations

• Name : PIN name (can be number or letters)
• PIN : PIN number ( 4 digits )
• PIN Type : PIN code calling form and its authority in ascendin order.
• Local : Calls within the same province/city.
• Intercity and mobile: Calls to other provinces/cites and mobile numbers.
• VAT : Calls to value-added numbers (Ex: 1900 , 1800).
• International : Calls to foreign countries’ numbers.
• Balance : Amount limit allowed for this PIN.
• Billing Method : Administration method of PIN. (If you pay in advance, Balance will not be able to call anymore; Postpaid, you can still call normally but Balance will deduct negative money)
• Select OK

After adding the PIN, proceed to the Sip Endpoint section to add it to the extension.