PBX settings

Table of Contents

Follow Me
Call Group
Create IVR
Edit incoming calls direction
Create Announcement
Greeting file upload
Select Time Condition
Create Queue
BlackList

Follow Me #

Customize redirects to multiple external phone numbers in turn.
At PBX Settings tab select Follow Me, click Edit extension.

Enter the numbers in Follow Me List field

In the format: phone number # phone number (eg: 0903xxxxxx# 0984xxxxxx# )

Select OK to create

Call Group #

Create live groups for extensions.
At PBX Settings tab select Call Group.

Select Add New to create new or select Edit icon( ) to edit existing Call Groups

Some important informations:

Group Name – Name of the group.
- Group Number – 3 or 4 digits, must not coincide with Ext numbers.
- Description – Description/Note of the group.
- Ring Type – Ring type when there is an incoming call.
All – All active devices within the group will ring at the same time .
Hunt – All active devices within the group will ring in an order.
Time out – Ring time for each Ext in the group.
Monitored – Voice recording for this Ext group.
List Extensions – List of existing Extentions.
- Select Add Ext at the respective Exts to add that Ext to the Group/Department.
List Members – The list of Exts that will be members of the Group/Department.
- Select Remove Ext at the respective Ext to take that Ext out of the Group/Department.
App (For Timeout) – Specifies the system’s next action when the group’s maximum time is up.
App Data (For Timeout) – Select specific details of the selected action.
Select OK.

Create IVR #

Create/customize automatic interaction in incoming call distribution.
At PBX Settings tab select IVR

Select Add New to create a new system greeting line or click Edit Icon ( ) to edit an existing line.

Some information of note:

Name – Name of the greeting line
Repeat – Number of times the line is repeated.
Direct dial – Allow dialing an internal number while listening to the greeting.
Recording – Voice file for the greeting (Refer to Upload greeting file section).
Press 0 to 9 – Optional interactive keys for call dispatch.
Timeout – Action when the greeting line has finished playing.
Invalid – Action when the caller pressed a button not configured in the greeting line

Select OK.

Edit incoming calls direction #

At PBX Settings tab select Incoming Call

Click Edit Icon ( ) to edit the input of the corresponding extension

Some Categories for incoming calls:

Time conditions – Direct incoming calls based on time.
Groups – Ring in-turn/ all-at-once on internal devices.
Extension – Ring directly on an internal device.
Conferrence – Direct call to the Conference Room.
Queues – Direct calls to the queue.
IVR – Direct calls to the greeting line.
Annoucement – Direct calls to the announcement.

Select OK

Create Announcement #

Create/Customize the company greeting script without keypress interaction.
At PBX Settings tab select Announcement and click Add New.

Enter the followin information:
Name – Greeting name
System Recording – Select greeting voice file
Repeat – Number of times the file is repeated
Allow Skip – Allow interrupting greetings, pressing any key will go straight to the direction specified below
Destionation after PlayBack – call direction after playing the greeting line
- App – Specifies the operation that the system will do
- App Data – Select detailed items in the operation

Greeting file upload #

At PBX Settings tab select System Recording

Select Add New to Upload File to the system

Name and select “Chọn Tệp” to upload the file to the system. Note: The recording file must follow these requirements (file .wav, mono, PCM Encoded, 16 Bits, at 8000Hz.)
Select OK.

Select Time Condition #

Create and customize a specific timeframe for call directing purposes.
At PBX Settings tab select Time Conditions

Select Add New to create or click Edit icon ( ) to edit existing Time Conditions

Some information of note:

Minute Start/ Finish – Start/end minute of timeframe.
Hour Start/ Finish – Start/end hour of timeframe.
Weekday Start/ Finish – Start/end weekday of timeframe.
Month Day Start/ Finish – Start/end monthday of timeframe.
Month Start/ Finish – Start/end month of timeframe.
Time Match – Time fits in the selected settings above.
Time Not Match – Time does not fit in the selected settings above.

The example in the image shows:

Time period: 08:00 to 17:00 from Monday to Sunday (January 1 to December 31)
During this time: incoming calls will be pointed at the IVR Song Thanh greeting
Outside of this time: the call will be pointed to a busy message named Ngoai gio.

Select OK.

Create Queue #

At PBX Settings tab select Queues

Select Add New to create or click Edit Icon ( ) to edit existing Queues

Custom parameters in Queues:

Name : Queue name
Queue Number – 3 or 4 digits, must not coincide with Ext number
Ring Type – customize ring type for incoming calls
- ALL – ring on all devices at the same time
- RRMEMORY – Ring the call time evenly on all devices
- RANDOM – Ring on random devices
Monitored – Voice recording for this extension group
Max Wait Time – Ring time of the Queue
Retry – Agent break time after receiving the call
Agent Timeout – Ring time for an agent
List Extensions – List of existing Ext
- Select Add Ext at relevant Ext to add to the queue
List Members – List of Ext that will be members of the Group/ Department.
- Select Remove Ext at relevant Ext to remove from queue
App (For Timeout) – Specifies the system’s next action when the group’s maximum time is up
App Data (For Timeout) – Select detailed value of selected operation